Enterprise Asset Management: User layers overwritten when switching to New UI during user impersonation
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Update - We are continuing to monitor for any further issues.
Oct 08, 2026 - 08:40 PDT
Oct 08, 2026 - 08:40 PDT
Monitoring - A fix was deployed on October 5, 2026 that prevents an administrator's layers from overwriting an impersonated user's layers when switching from Classic to New UI during a User Administration > Sign in a User session.
Our team is continuing to work on a remaining scenario. If an administrator already has New UI open in another browser tab while impersonating a user, the issue can still occur. Until this is fully resolved, we recommend that administrators close all other New UI tabs before impersonating a user. Remaining in Classic for the entire impersonation session and using "Sign In as Me" before switching to New UI remains the safest approach.
This fix does not restore layers that were affected before October 5. Those layers will need to be recreated.
Oct 08, 2026 - 07:43 PDT
Our team is continuing to work on a remaining scenario. If an administrator already has New UI open in another browser tab while impersonating a user, the issue can still occur. Until this is fully resolved, we recommend that administrators close all other New UI tabs before impersonating a user. Remaining in Classic for the entire impersonation session and using "Sign In as Me" before switching to New UI remains the safest approach.
This fix does not restore layers that were affected before October 5. Those layers will need to be recreated.
Oct 08, 2026 - 07:43 PDT
Identified - We have identified a behavior in Enterprise Asset Management affecting administrators who use User Administration > Sign in a User to impersonate another user.
If an administrator switches to New UI while impersonating a user, that user's saved layers are replaced with the administrator's own layers. This change persists after the impersonation session ends and cannot currently be reversed through the application. Impersonation sessions that remain entirely in Classic are not affected.
To prevent this issue, administrators should not switch to New UI while impersonating another user. Remain in Classic for the entire impersonation session, and use "Sign In as Me" to return to your own account before switching to New UI.
Users whose layers have already been affected will need to recreate them. Our team is actively working on a fix, and we will provide an update as soon as more information is available. If you believe your users have been affected, please contact OpenGov Support.
Oct 01, 2026 - 18:47 PDT
If an administrator switches to New UI while impersonating a user, that user's saved layers are replaced with the administrator's own layers. This change persists after the impersonation session ends and cannot currently be reversed through the application. Impersonation sessions that remain entirely in Classic are not affected.
To prevent this issue, administrators should not switch to New UI while impersonating another user. Remain in Classic for the entire impersonation session, and use "Sign In as Me" to return to your own account before switching to New UI.
Users whose layers have already been affected will need to recreate them. Our team is actively working on a fix, and we will provide an update as soon as more information is available. If you believe your users have been affected, please contact OpenGov Support.
Oct 01, 2026 - 18:47 PDT
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Scheduled Maintenance
Enterprise Asset Management | Scheduled Release Maintenance Oct 16, 2026 18:00-21:30 PDT
We will be performing scheduled maintenance to support an upcoming Enterprise Asset Management release that will start rolling out on Friday, October 16, 2026, at 6:00:00 PM Pacific Daylight Time.
The downtime is estimated to be 15 minutes.
Posted on Oct 05, 2026 - 15:01 PDT
The downtime is estimated to be 15 minutes.
Posted on Oct 05, 2026 - 15:01 PDT