All Systems Operational

About This Site

Welcome to OpenGov's home for real-time information and updates on our platforms. If we are experiencing or planning any service interruptions, a note will be posted here.

Additional questions? Our friendly support team can help at https://support.opengov.com/

Budgeting & Planning Operational
Reporting & Transparency Operational
Financials Operational
Procurement Operational
Tax & Revenue (formerly iGovServices) Operational
Permitting & Licensing Operational
Asset Management (formerly Cartegraph) Operational
Open Data Operational
Community Feedback (formerly Open Town Hall) Operational
OpenGov Help Center Operational
Platform Operational
FTP Operational
Integration Services Operational
OpenGov Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Procurement & Contract Management System Update Apr 5, 2026 22:00 - Apr 6, 2026 01:00 PDT

The Procurement & Contract Management System will be undergoing a system update during this time. There is no anticipated downtime but in the event you experience any troubles, please reach out to support.
Posted on Mar 23, 2026 - 08:46 PDT
Mar 28, 2026

No incidents reported today.

Mar 27, 2026
AI Scope of Work fails to generate
Resolved - This incident has been resolved.
Mar 27, 09:29 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 26, 12:33 PDT
Investigating - We are currently investigating this issue.
Mar 26, 12:32 PDT
Vendor email notifications fail to deliver
Resolved - This incident has been resolved.
Mar 27, 09:29 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 07:49 PDT
Investigating - We are currently investigating this issue.
Mar 25, 14:53 PDT
Workflow Steps Intermittently Not Activating
Resolved - The situation has been fully resolved. All sites have been reviewed, and workflows are now progressing as expected. Thank you for your patience.
Mar 27, 08:03 PDT
Monitoring - A fix has been implemented and we are actively monitoring the situation. We are also working to ensure all affected records are properly resequenced.
Mar 26, 07:36 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 25, 12:30 PDT
Investigating - We are currently investigating an intermittent situation affecting workflow progression.

As a temporary solution, an administrator can manually activate the affected step. Alternatively, you may recomplete the previous step or contact support to have the workflow resequenced.

We will provide updates as more information becomes available.
Mar 25, 08:38 PDT
Mar 26, 2026
Mar 25, 2026
Mar 24, 2026
Workflow Steps Not Activating Upon Completion
Resolved - This incident has been resolved.
Mar 24, 07:53 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 06:00 PDT
Investigating - We are currently investigating.
Mar 24, 05:57 PDT
Enterprise Asset Management GIS Integration Sync Failures
Resolved - This incident has been resolved.
Mar 24, 05:28 PDT
Update - We are working to create a hotfix for this evening.
Mar 23, 11:47 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 23, 07:08 PDT
Investigating - We are currently investigating this issue.
Mar 23, 05:18 PDT
Mar 23, 2026
Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026
Financials Scheduled Release Maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 20:30 PDT
Scheduled - We will be performing scheduled maintenance to support an upcoming Financials release on Friday, March 20, 2026, from 8:30 PM to 11:00 PM PST.

During this maintenance window, users may experience brief interruptions or degraded system performance. We expect services to return to normal promptly after the maintenance is complete.
Mar 20, 12:18 PDT
Mar 19, 2026

No incidents reported.

Mar 18, 2026
Tax & Revenue Hotfix Release
Completed - The scheduled maintenance has been completed.
Mar 18, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 15:00 PDT
Scheduled - We will be performing a hotfix release on the Tax & Revenue suite from Wednesday, March 18, 2026, 1:00 PM PST to Wednesday, February 18, 2026, 2:00 PM PST. During this maintenance period there may be degraded performance and brief interruptions.
Mar 18, 11:55 PDT
Tax & Revenue: UI Field Locking in Multi-Pay List
Resolved - This incident has been resolved.
Mar 18, 05:10 PDT
Investigating - We are currently investigating this issue.
Mar 17, 10:31 PDT
Mar 17, 2026
Tax & Revenue Database Maintenance
Completed - The scheduled maintenance has been completed.
Mar 17, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 21:00 PDT
Scheduled - Our Engineering Team will be performing a migration of database infrastructure during this time. During this time, the system will not be accessible.
Mar 10, 05:18 PDT
Mar 16, 2026
Tax & Revenue: UI Field Locking, unable to edit fields
Resolved - This incident has been resolved.
Mar 16, 14:43 PDT
Update - Update: The fix to this experience is currently in QA for Testing and is scheduled to deploy at 430 pm CST. Once the fix is deployed to our customer environments, users will be required to log out and back in for the update to take affect.
Mar 16, 13:37 PDT
Update - Our Engineering Team has identified the cause and is working to correct the system. A release is being planned for today to update the system and restore functionality.
Mar 16, 11:54 PDT
Identified - Our team has identified the cause of the issue affecting Standard Filing line items and View Current Charges pages and is actively working on a fix.
Mar 16, 10:35 PDT
Investigating - We are currently investigating this issue.
Mar 16, 09:51 PDT
Financials Scheduled Release Maintenance
Completed - The scheduled maintenance has been completed.
Mar 16, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 19:00 PDT
Scheduled - We will be performing scheduled maintenance to support an upcoming Financials release on Sunday, March 15, 2026, from 6:00 PM to 1:00 AM PST.

During this maintenance window, users may experience brief interruptions or degraded system performance. We expect services to return to normal promptly after the maintenance is complete.
Mar 11, 07:11 PDT
Mar 15, 2026
Mar 14, 2026
Windows Upgrade & Maintenance
Completed - The scheduled maintenance has been completed.
Mar 14, 14:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 00:30 PDT
Scheduled - During this time, our Engineering team will be performing back-end server upgrades. Customer instances may be inaccessible for a 3 hour period. As the database servers upgrade will be done in segments, we are placing awareness for all customers.
Mar 13, 11:02 PDT
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