Procurement & Contract Management l Completed DocuSign PowerForms Not Syncing Back to Portal
Investigating - We are currently investigating this situation. Vendors can successfully complete DocuSign PowerForms, however the automation to assign the completed form back to the vendor response is currently failing. In the meantime, vendors can download their completed PowerForm directly from DocuSign and manually upload it to their response to proceed with submission.
Aug 20, 2026 - 08:31 PDT

About This Site

Welcome to OpenGov's home for real-time information and updates on our platforms. If we are experiencing or planning any service interruptions, a note will be posted here.

Additional questions? Our friendly support team can help at https://support.opengov.com/

Uptime over the past 90 days. View historical uptime.
Budgeting & Performance Operational
Reporting & Transparency Operational
Financials Operational
Procurement Partial Outage
Tax & Revenue (formerly iGovServices) Operational
Permitting & Licensing Operational
Asset Management (formerly Cartegraph) Operational
Open Data Operational
Community Feedback (formerly Open Town Hall) Operational
OpenGov Help Center Operational
Platform Operational
FTP Operational
Integration Services Operational
OpenGov Platform Operational
Utility Billing Operational
90 days ago
99.95 % uptime
Today
Government App Builder Operational
90 days ago
99.9 % uptime
Today
#311 Operational
90 days ago
99.9 % uptime
Today
Government App Builder Operational
90 days ago
99.9 % uptime
Today
Grants Management Operational
90 days ago
99.9 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Tax & Revenue System Maintenance Aug 20, 2026 18:30-20:30 PDT

We will be undergoing system maintenance during this time. Be certain to access our Knowledge Center for Product Release Notes.
Posted on Aug 18, 2026 - 07:32 PDT

Aug 20, 2026

Unresolved incident: Procurement & Contract Management l Completed DocuSign PowerForms Not Syncing Back to Portal.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

Procurement & Contract Management l ZIP+4 Code Unable to Save
Resolved - This incident has been resolved.
Aug 17, 14:12 PDT
Update - We are continuing to work on a fix for this issue.
Aug 13, 14:22 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 13, 08:22 PDT
Investigating - OpenGov has identified behavior where Zip Code validation update blocks project save/edit for contacts with ZIP+4 codes. We are currently investigating this situation.
Aug 13, 08:14 PDT
Enterprise Access Managment - Editing Reports
Resolved - This incident has been resolved.
Aug 17, 13:27 PDT
Investigating - Reports in Enterprise Asset Managment are currently unable to be edited but the data is viewable. Our Engineering team is aware and actively investigating.
Aug 17, 10:28 PDT
System Access to OpenGov Platform & Products
Resolved - This incident has been resolved.
Aug 17, 10:26 PDT
Monitoring - Services have been restored and we are continuing to monitor.
Aug 17, 08:13 PDT
Identified - The situation has been identified and the engineering team is working towards a resolution.
Aug 17, 07:25 PDT
Update - We are continuing to investigate this issue.
Aug 17, 07:17 PDT
Investigating - Hello. We recognize that our customers are currently experiencing a situation of not being able to log into their OpenGov software. You may experience a Gateway Time-Out error message. Our engineering team is actively involved and investigating this.
Aug 17, 07:16 PDT

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

Enterprise Asset Management | Scheduled Release Maintenance
Completed - The scheduled maintenance has been completed.
Aug 14, 21:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 18:00 PDT
Scheduled - We will be performing scheduled maintenance to support an upcoming Enterprise Asset Management release that will start rolling out on Friday, August 14, 2026, at 6:00:00 PM Pacific Daylight Time.

The downtime is estimated to be 15 minutes.
Aug 13, 11:38 PDT

Aug 13, 2026

Stories - Publications and Stories are not loading folders
Resolved - This incident has been resolved.
Aug 13, 15:39 PDT
Investigating - We are currently investing an error with loading Publication and Stories folders. When trying to load the page, a Something Went Wrong error is displayed.
Aug 13, 14:35 PDT

Aug 12, 2026

Tax & Revenue Scheduled Release Maintenance
Completed - The scheduled maintenance has been completed.
Aug 12, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 21:00 PDT
Scheduled - We will be performing scheduled maintenance to support an upcoming Tax & Revenue release on Thursday, August 13, 2026, from 9:00 PM to 11:00 PM PST.

During this maintenance window, users may experience brief interruptions or degraded system performance. We expect services to return to normal promptly after the maintenance is complete.
Aug 12, 06:23 PDT

Aug 11, 2026

Procurement & Contract Management l PDF Generation Non-Functional Across Export and Reports (Contracts, Projects & Reports Module)
Resolved - This incident has been resolved.
Aug 11, 09:38 PDT
Investigating - We are currently investigating this issue.
Aug 11, 08:19 PDT

Aug 10, 2026

No incidents reported.

Aug 9, 2026

System Maintenance
Completed - The scheduled maintenance has been completed.
Aug 9, 12:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 09:30 PDT
Scheduled - The system will be undergoing maintenance at this time. We do not expect downtime, although users may experience system slowness.
Jul 31, 10:51 PDT

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

Tax & Revenue System Maintenance & Product Release
Completed - The scheduled maintenance has been completed.
Aug 6, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 20:00 PDT
Scheduled - The Tax & Revenue Product application will be undergoing system maintenance. During this time, the engineering team will be deploying system fixes and feature enhancement deployment. Please be certain to visit our Knowledge Center the following day to review product release notes.
Aug 5, 07:33 PDT
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