OpenGov Status

4/7/26: Permitting & Licensing Search Latency

Investigating - Starting at approximately 11:18am Pacific Time on 4/7/26, global search is experiencing latency in Permitting & Licensing. Load times for global search results will be slower than normal.
Apr 07, 2026 - 11:33 PDT

About This Site

Welcome to OpenGov's home for real-time information and updates on our platforms. If we are experiencing or planning any service interruptions, a note will be posted here.

Additional questions? Our friendly support team can help at https://support.opengov.com/

Budgeting & Planning Operational

Reporting & Transparency Operational

Financials Operational

Procurement Operational

Tax & Revenue (formerly iGovServices) Operational

Permitting & Licensing Operational

Asset Management (formerly Cartegraph) Operational

Open Data Operational

Community Feedback (formerly Open Town Hall) Operational

OpenGov Help Center Operational

Platform Operational

FTP Operational

Integration Services Operational

OpenGov Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 7, 2026

Unresolved incident: 4/7/26: Permitting & Licensing Search Latency.

Apr 6, 2026

Permitting & Licensing | Pages Not Loading

Resolved - This incident has been resolved.
Apr 6, 13:04 PDT

Identified - The situation has been identified, and a permanent fix is currently in progress. In the meantime, you may experience intermittent page load failures or slower performance.
Apr 6, 12:27 PDT

Monitoring - A fix has been implemented and we are monitoring. During this time, you may experience slow load times.
Apr 6, 12:11 PDT

Investigating - We are currently investigating this issue.
Apr 6, 11:36 PDT

CSS Error

Resolved - This incident has been resolved.
Apr 6, 11:35 PDT

Identified - The issue has been identified and a fix is being implemented.
Apr 2, 06:06 PDT

Update - We are continuing to investigate this issue.
Apr 2, 06:06 PDT

Update - This behavior may still intermittently occur but is cache-related. Hard-refreshing the page and/or clearing browser cache should fix the behavior on previously affected records.
Apr 2, 06:05 PDT

Investigating - We are currently investigating CSS-related errors for some users. This may result in pages displaying incorrectly, missing styling, inconsistent formatting, and buttons not populating or appearing as expected.
Mar 31, 11:51 PDT

Procurement & Contract Management System Update

Completed - The scheduled maintenance has been completed.
Apr 6, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 22:00 PDT

Scheduled - The Procurement & Contract Management System will be undergoing a system update during this time. There is no anticipated downtime but in the event you experience any troubles, please reach out to support.
Mar 23, 08:46 PDT

Apr 5, 2026

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

Apr 1, 2026

EAM GIS Sync Failures

Resolved - This incident has been resolved.
Apr 1, 07:42 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 04:28 PDT

Identified - The issue has been identified and a fix is being implemented.
Mar 31, 08:43 PDT

Investigating - We are currently investigating GIS sync failures impacting all customers.
Mar 31, 08:17 PDT

Mar 31, 2026

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

AI Scope of Work fails to generate

Resolved - This incident has been resolved.
Mar 27, 09:29 PDT

Identified - The issue has been identified and a fix is being implemented.
Mar 26, 12:33 PDT

Investigating - We are currently investigating this issue.
Mar 26, 12:32 PDT

Vendor email notifications fail to deliver

Resolved - This incident has been resolved.
Mar 27, 09:29 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 07:49 PDT

Investigating - We are currently investigating this issue.
Mar 25, 14:53 PDT

Workflow Steps Intermittently Not Activating

Resolved - The situation has been fully resolved. All sites have been reviewed, and workflows are now progressing as expected. Thank you for your patience.
Mar 27, 08:03 PDT

Monitoring - A fix has been implemented and we are actively monitoring the situation. We are also working to ensure all affected records are properly resequenced.
Mar 26, 07:36 PDT

Identified - The issue has been identified and a fix is being implemented.
Mar 25, 12:30 PDT

Investigating - We are currently investigating an intermittent situation affecting workflow progression.

As a temporary solution, an administrator can manually activate the affected step. Alternatively, you may recomplete the previous step or contact support to have the workflow resequenced.

We will provide updates as more information becomes available.
Mar 25, 08:38 PDT

Mar 26, 2026

Mar 25, 2026

Mar 24, 2026

Workflow Steps Not Activating Upon Completion

Resolved - This incident has been resolved.
Mar 24, 07:53 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 06:00 PDT

Investigating - We are currently investigating.
Mar 24, 05:57 PDT

Enterprise Asset Management GIS Integration Sync Failures

Resolved - This incident has been resolved.
Mar 24, 05:28 PDT

Update - We are working to create a hotfix for this evening.
Mar 23, 11:47 PDT

Identified - The issue has been identified and a fix is being implemented.
Mar 23, 07:08 PDT

Investigating - We are currently investigating this issue.
Mar 23, 05:18 PDT