Enterprise Asset Management: User layers overwritten when switching to New UI during user impersonation
Subscribe
Update - We are continuing to monitor for any further issues.
Oct 08, 2026 - 08:40 PDT
Oct 08, 2026 - 08:40 PDT
Monitoring - A fix was deployed on October 5, 2026 that prevents an administrator's layers from overwriting an impersonated user's layers when switching from Classic to New UI during a User Administration > Sign in a User session.
Our team is continuing to work on a remaining scenario. If an administrator already has New UI open in another browser tab while impersonating a user, the issue can still occur. Until this is fully resolved, we recommend that administrators close all other New UI tabs before impersonating a user. Remaining in Classic for the entire impersonation session and using "Sign In as Me" before switching to New UI remains the safest approach.
This fix does not restore layers that were affected before October 5. Those layers will need to be recreated.
Oct 08, 2026 - 07:43 PDT
Our team is continuing to work on a remaining scenario. If an administrator already has New UI open in another browser tab while impersonating a user, the issue can still occur. Until this is fully resolved, we recommend that administrators close all other New UI tabs before impersonating a user. Remaining in Classic for the entire impersonation session and using "Sign In as Me" before switching to New UI remains the safest approach.
This fix does not restore layers that were affected before October 5. Those layers will need to be recreated.
Oct 08, 2026 - 07:43 PDT
Identified - We have identified a behavior in Enterprise Asset Management affecting administrators who use User Administration > Sign in a User to impersonate another user.
If an administrator switches to New UI while impersonating a user, that user's saved layers are replaced with the administrator's own layers. This change persists after the impersonation session ends and cannot currently be reversed through the application. Impersonation sessions that remain entirely in Classic are not affected.
To prevent this issue, administrators should not switch to New UI while impersonating another user. Remain in Classic for the entire impersonation session, and use "Sign In as Me" to return to your own account before switching to New UI.
Users whose layers have already been affected will need to recreate them. Our team is actively working on a fix, and we will provide an update as soon as more information is available. If you believe your users have been affected, please contact OpenGov Support.
Oct 01, 2026 - 18:47 PDT
If an administrator switches to New UI while impersonating a user, that user's saved layers are replaced with the administrator's own layers. This change persists after the impersonation session ends and cannot currently be reversed through the application. Impersonation sessions that remain entirely in Classic are not affected.
To prevent this issue, administrators should not switch to New UI while impersonating another user. Remain in Classic for the entire impersonation session, and use "Sign In as Me" to return to your own account before switching to New UI.
Users whose layers have already been affected will need to recreate them. Our team is actively working on a fix, and we will provide an update as soon as more information is available. If you believe your users have been affected, please contact OpenGov Support.
Oct 01, 2026 - 18:47 PDT
About This Site
Welcome to OpenGov's home for real-time information and updates on our platforms. If we are experiencing or planning any service interruptions, a note will be posted here.
Additional questions? Our friendly support team can help at https://support.opengov.com/
Budgeting & Performance
Operational
Reporting & Transparency
Operational
Financials
Operational
Procurement
Operational
Tax & Revenue (formerly iGovServices)
Operational
Permitting & Licensing
Operational
Asset Management (formerly Cartegraph)
Operational
Open Data
Operational
Community Feedback (formerly Open Town Hall)
Operational
OpenGov Help Center
Operational
Platform
Operational
FTP
Operational
Integration Services
Operational
OpenGov Platform
Operational
Utility Billing
Operational
Government App Builder
Operational
#311
Operational
Government App Builder
Operational
Grants Management
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.