All Systems Operational

About This Site

Welcome to OpenGov's home for real-time information and updates on our platforms. If we are experiencing or planning any service interruptions, a note will be posted here.

Additional questions? Our friendly support team can help at https://support.opengov.com/

Uptime over the past 90 days. View historical uptime.
Budgeting & Performance Operational
Reporting & Transparency Operational
Financials Operational
Procurement Operational
Tax & Revenue (formerly iGovServices) Operational
Permitting & Licensing Operational
Asset Management (formerly Cartegraph) Operational
Open Data Operational
Community Feedback (formerly Open Town Hall) Operational
OpenGov Help Center Operational
Platform Operational
FTP Operational
Integration Services Operational
OpenGov Platform Operational
Utility Billing Operational
Government App Builder Operational
#311 Operational
Government App Builder Operational
Grants Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Financials Scheduled Release Maintenance Nov 15, 2026 18:00-23:00 PST

We will be performing scheduled maintenance to support an upcoming Financials release on Sunday, November 15, 2026, from 6:00 PM to 11:00 PM PST.

During this maintenance window, users may experience brief interruptions or degraded system performance. We expect services to return to normal promptly after the maintenance is complete.
Posted on Nov 06, 2026 - 10:31 PST

Financials Scheduled Release Maintenance Nov 20, 2026 21:30-23:30 PST

We will be performing scheduled maintenance to support an upcoming Financials release on Friday, November 20, 2026, from 9:30 PM to 11:30 PM PST.

During this maintenance window, users may experience brief interruptions or degraded system performance. We expect services to return to normal promptly after the maintenance is complete.
Posted on Nov 02, 2026 - 05:48 PST

Utility Billing Scheduled Release Maintenance Nov 20, 2026 23:30 - Nov 21, 2026 00:30 PST

We will be performing scheduled maintenance to support an upcoming Utility Billing release on Friday, November 20, 2026, from 11:30 PM to 12:30 AM PST.

During this maintenance window, users may experience brief interruptions or degraded system performance. We expect services to return to normal promptly after the maintenance is complete.
Posted on Nov 02, 2026 - 05:49 PST

Nov 7, 2026

No incidents reported today.

Nov 6, 2026

Enterprise Asset Management | Scheduled Release Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 21:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 18:00 PST
Update - Correction: The notification sent earlier this morning saying maintenance would begin in 60 minutes was sent in error. The maintenance time has not changed. Scheduled maintenance for the upcoming Enterprise Asset Management release will begin today, Friday, November 6, 2026, at 6:00 PM Pacific Standard Time (PST), with an estimated downtime of 15 minutes. Asset Management remains fully available until then, and no action is needed. We apologize for any confusion.
Nov 6, 05:35 PST
Scheduled - We will be performing scheduled maintenance to support an upcoming Enterprise Asset Management release that will start rolling out on Friday, November 6, 2026, at 6:00:00 PM Pacific Daylight Time.

The downtime is estimated to be 15 minutes.
Oct 23, 09:04 PDT

Nov 5, 2026

Tax & Revenue Scheduled Release Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 20:00 PST
Scheduled - We will be performing scheduled maintenance to support an upcoming Tax & Revenue release on Thursday, November 5, 2026, from 8:00 PM to 10:00 PM PST.

During this maintenance window, users may experience brief interruptions or degraded system performance. We expect services to return to normal promptly after the maintenance is complete.
Nov 2, 05:45 PST

Nov 4, 2026

Tax & Revenue Scheduled Release Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 00:00 PST
Scheduled - We will be performing scheduled maintenance to support an upcoming Tax & Revenue release on Wednesday, November 4, 2026, from 12:`00 AM to 2:00 AM PST.

During this maintenance window, users may experience brief interruptions or degraded system performance. We expect services to return to normal promptly after the maintenance is complete.
Nov 2, 05:42 PST

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

Community Feedback | Scheduled Release Maintenance
Completed - The scheduled maintenance has been completed.
Oct 31, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 22:30 PDT
Update - We will be performing scheduled maintenance to support an upcoming Community Feedback release on Friday, October 30, 2026, from 10:30 PM to 2:30 AM PST.

During this maintenance window, users may experience brief interruptions or degraded system performance. We expect services to return to normal promptly after the maintenance is complete.
Oct 27, 04:54 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 27, 04:54 PDT

Oct 30, 2026

Oct 29, 2026

Tax & Revenue Scheduled Release Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 21:00 PDT
Scheduled - We will be performing scheduled maintenance to support an upcoming Tax & Revenue release on Thursday, October 29, 2026, from 9:00 PM to 11:00 PM PST.

During this maintenance window, users may experience brief interruptions or degraded system performance. We expect services to return to normal promptly after the maintenance is complete.
Oct 27, 04:56 PDT

Oct 28, 2026

Enterprise Asset Management: User layers overwritten when switching to New UI during user impersonation
Resolved - This incident has been resolved.
Oct 28, 04:59 PDT
Update - We are continuing to monitor for any further issues.
Oct 8, 08:40 PDT
Monitoring - A fix was deployed on October 5, 2026 that prevents an administrator's layers from overwriting an impersonated user's layers when switching from Classic to New UI during a User Administration > Sign in a User session.

Our team is continuing to work on a remaining scenario. If an administrator already has New UI open in another browser tab while impersonating a user, the issue can still occur. Until this is fully resolved, we recommend that administrators close all other New UI tabs before impersonating a user. Remaining in Classic for the entire impersonation session and using "Sign In as Me" before switching to New UI remains the safest approach.

This fix does not restore layers that were affected before October 5. Those layers will need to be recreated.
Oct 8, 07:43 PDT
Identified - We have identified a behavior in Enterprise Asset Management affecting administrators who use User Administration > Sign in a User to impersonate another user.

If an administrator switches to New UI while impersonating a user, that user's saved layers are replaced with the administrator's own layers. This change persists after the impersonation session ends and cannot currently be reversed through the application. Impersonation sessions that remain entirely in Classic are not affected.

To prevent this issue, administrators should not switch to New UI while impersonating another user. Remain in Classic for the entire impersonation session, and use "Sign In as Me" to return to your own account before switching to New UI.

Users whose layers have already been affected will need to recreate them. Our team is actively working on a fix, and we will provide an update as soon as more information is available. If you believe your users have been affected, please contact OpenGov Support.
Oct 1, 18:47 PDT
TLS 1.2 Sign-in Errors
Resolved - This has been resolved, and users are able to sign in normally. The errors involved a third-party service OpenGov uses for sign-in, and we are working with that provider to help prevent a recurrence.
Oct 28, 04:51 PDT
Update - We are continuing to monitor for any further issues.
Oct 26, 08:38 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 26, 07:51 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 26, 07:30 PDT
Update - We are continuing to investigate this issue.
Oct 26, 06:05 PDT
Investigating - Some users may see an error mentioning "TLS 1.2" when signing in to OpenGov products, including Control Panel, Permitting & Licensing, Government App Builder, and Procurement. Our team is actively investigating and working on a fix. We will post updates here as we learn more.
Oct 26, 05:02 PDT

Oct 27, 2026

Permitting & Licensing: Some users unable to access employee site or public portal
Resolved - This incident has been resolved.
Oct 27, 12:32 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 27, 08:13 PDT
Investigating - We are investigating reports that some users cannot access their community's Permitting & Licensing employee site or public portal. When these users go to their community's site, they see a message saying an OpenGov portal does not exist for their community, even though the community's site is active.

This affects users in multiple communities. Our engineering team is actively investigating.
Oct 27, 05:21 PDT

Oct 26, 2026

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

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